1 About this platform & acceptance
This website and mobile application are operated by EthnicHaat. Throughout the site and app, the terms “we”, “us”, and “our” refer to EthnicHaat. We offer this platform—including all information, tools, and services—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something through either the website or mobile application, you engage in our “Service” and agree to be bound by our Terms (including policies referenced here or available by hyperlink). These terms apply to all users of the site and app, including browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree, please refrain from using the site/app or services.
2 General shipping information
At EthnicHaat, we strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. Currently, we only ship within India.
3 Shipping charges
We offer free shipping on all orders across India — there is no minimum order value and no delivery charge is added at checkout.
4 Delivery time
Standard delivery timelines vary by your location and the specific sellers from whom the products are purchased. While we aim for timely delivery, factors like logistics constraints or peak demand can affect delivery times.
5 Order tracking
Once your order is shipped, you’ll receive an email notification with tracking details. Use this information to track your shipment on the carrier’s website, or on our order tracking page.
6 Shipping partners
We work with reputable shipping companies to ensure your order arrives safely. Partners are selected for service quality and reliability.
7 Return timing
If you’re not satisfied with your purchase, you can request a return within 2 days of receiving your order. Please see our Return & Refund Policy for detailed steps.
8 Important information
- Please ensure your shipping address is accurate at checkout to avoid delays.
- Orders cannot be redirected to a different address once they are in transit.
- Delivery times are estimates and commence from the date of shipping, not the date of order.
We are not responsible for damages post-delivery. Do not accept a parcel if it appears damaged or tampered with; report it to us immediately.
9 Contact us
For any questions related to your order or shipping, please reach out to our customer service team by phone or WhatsApp on +91 74829 64845 or through our contact page. Your satisfaction is our top priority, and we’re dedicated to making your experience seamless from browsing to delivery.
Address: EthnicHaat, Akhri, Near Navdurga Mandir, Varanasi, Uttar Pradesh – 221011, India
Authentic. Handcrafted. India's heritage. 