Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of EthnicHaat’s website, app and services. By using our platform, you agree to be bound by these Terms and by applicable laws, including the Information Technology (Intermediaries Guidelines) Rules, 2011 under the IT Act 2000.

1 Definitions

“User/You” means any person accessing the Website/App. “Service Providers” are third-party vendors we engage (e.g., payments, logistics). “We/Us/Our” means EthnicHaat and its affiliates.

2 Account & security

You may need an account to use certain features. Keep your credentials confidential and notify us immediately of any unauthorised use. You are responsible for all activities under your account.

3 Services offered

We facilitate the sale of ethnic wear, handcrafted fashion and related products. Order, shipping, cancellation and return policies published on our platform form part of these Terms.

4 Acceptable use

• Do not post unlawful, harmful, defamatory or infringing content.
• Do not upload malware or attempt to disrupt our services.
• Do not bypass security, harvest data, or engage in spam/pyramid schemes.
• Comply with all applicable laws and these Terms.

5 Intellectual property

All content on the platform (text, graphics, trademarks, code) is owned by EthnicHaat or its licensors. You may not copy, modify, distribute or create derivative works without prior written consent.

6 Pricing, payments & taxes

All prices are displayed in INR and may change without prior notice. Payments are processed via secure third-party gateways. Applicable taxes are charged as per law. Orders may be cancelled/refunded as per policy.

7 Product information & availability

We strive for accuracy, but minor variances in appearance/packaging may occur. Availability is not guaranteed. We may contact you for substitutions or confirmations if required.

8 Third-party links & services

External links are provided for convenience. We are not responsible for third-party content, policies or practices. Use them at your own discretion.

9 Disclaimer

Services are provided on an “as-is” and “as-available” basis. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

10 Limitation of liability

To the fullest extent permitted by law, EthnicHaat shall not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill arising from your use of the platform.

11 Indemnification

You agree to defend, indemnify and hold harmless EthnicHaat and its affiliates from any claims, losses, liabilities, damages, costs and expenses (including legal fees) arising from your breach of these Terms or misuse of the services.

12 Suspension & termination

We may suspend or terminate access for violations of these Terms or applicable law. Certain provisions (e.g., IP, limitation of liability, governing law) survive termination.

13 Governing law & jurisdiction

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to applicable consumer protection laws.

14 Changes to terms

We may update these Terms periodically. Material changes will be notified via email and/or prominent notice on the website. Continued use after the effective date constitutes acceptance of the revised Terms.

15 Contact & support

Reach us by phone or WhatsApp on +91 74829 64845 or through our contact page.

Address: EthnicHaat, Akhri, Near Navdurga Mandir, Varanasi, Uttar Pradesh – 221011, India